FAQ

Looking for answers?  Here are some of our more commonly asked questions, but if your question isn’t answered here or you have further questions please don’t hesitate to contact us and we’re happy to help!

 

How long are Rainbow Songs classes?

All Rainbow Songs classes, regardless of age group, are 40 minutes in length.  We allow for a 5min break between classes for a changeover to the next group of participants.

I would like to enroll mid-session, do I have to pay for classes which have already passed?
We’re happy to offer mid-session enrollment into any classes which have spots still available and all costing is prorated to the date of your enrollment.  Our online enrollment system will automatically charge you only the cost as of the current date, so the price you see in our system has already been prorated for your convenience.

 

I have 2 children of differing ages, how should I enroll them?
This is a very common situation for Rainbow Songs participants!  We always recommend enrolling in the class which is age appropriate for your older child, as this ensures that your older child is engaged and your younger child will always enjoy aspects of the older class and be included as a full participant.

Please ensure both children are fully enrolled in a course, as we do require that any children over the age of 5mos be registered in a class they are attending.  Keep in mind that we offer a sibling discount of 25% off the enrollment of a second child into the same class as your first child and our online system will automatically apply this discount, so you don’t even need to do anything special.

If your younger child is under 5mos, we’re happy for them to attend class free-of-cost as long as they are in a car seat or carrier during class.

 

Do you have a discount for twins?
We offer all siblings (including twins, triplets, whatever you have!) 25% off the enrollment of a second (or third) child who is registered in the same class as the first sibling.  Again, our online enrollment system will automatically calculate this discount when you enroll in a class.

 

I have missed some classes this session, can I make them up?  How?
We understand that sometimes things come up and you may have to miss a Rainbow Songs class, so we are happy to offer 3 make-up classes per session for each enrollee.  Make-up classes can be booked through your online account by simply logging in, going to the “My account” option in the top navigation bar and selecting “Book Makeup Class”.  You must have a voucher in order to attend a make-up class, so make sure you book before you head to a class.

Make-up classes can be done at any location and are always subject to space available, so we highly recommend doing your make-up classes earlier rather than later as many spots are scooped up quickly towards the end of a session.  Also, a make-up class must be used in the session that it is missed and cannot be exchanged for credit of any sort.

 

I need to bring/send another child to class with my enrolled child, what should I do?
If you find that due to any reason you need to send another child (sibling or otherwise) with your registered child to a class, you must obtain a Drop-In voucher in advance.  Drop-In vouchers can be booked by calling our office at least 24hrs in advance and cost $25 ($18.75 for siblings).  When you contact our office we will need to ensure there is space available first, and if there is we will book the Drop-In and obtain your credit card information (Visa or Mastercard) and place a charge for the voucher on this card.

We try really hard to keep classes at manageable and enjoyable sizes, so if you send a child to class without a Drop-In voucher they will not be allowed to join the class.  As these spots are limited and subject to availability, we recommend that if you know in advance of a day where you will need to send another child (PA Days) you contact us far in advance as possible.

 

My child’s schedule has changed in the middle of a session, can I switch classes?
Sometimes through the course of a session you may find that your child’s schedule changes, whether due to fluctuating nap times or other activities in their life, so we are happy to switch your child between classes as long as there is space available in the class you would like to switch into.  If there are more classes in the the course you’re switching into we will need to obtain your credit card information by phone in order to process the charge for these additional classes.  Should there be fewer classes, you will receive a credit on your Rainbow Songs account for this difference.

 

I need to de-enroll from a session, what are my options?
If you do find that you can’t finish the session in which you are enrolled, please let us know (by e-mail or phone) within 5 days of having attended your final class and we will de-enroll your child from the remainder of the session.  At this time you will receive a credit for the value of the remainder of the session on your Rainbow Songs account, which will automatically be applied to your next online enrollment.  If you would prefer to use this credit towards any other Rainbow Songs’ merchandise or services just contact us and we can help facilitate that.

If you would prefer a refund to your credit card we can definitely do that, but there is an administration charge of $25 which will be deducted from your credit prior to processing of the refund.  Let us know if you would like a refund and we will confirm when this has been completed.

 

I am on a waiting list, how will I know if a spot comes up?
Throughout a session there is often movement within our classes as people switch classes and change their schedules, therefore putting your name on a waiting list can often pay off!  If a spot becomes available in a class, our system will automatically send an e-mail to the first person on the waiting list noting the class and including a link to our enrollment system.  We allow for 72hrs from the first e-mail in which you can accept or decline a make-up spot, but will remind you a couple more times in those 3 days.  Should you not respond in the allotted time, we will go to the next person on the list and your name will be removed from the waiting list.

If you are already enrolled in a class and would like to accept a spot simply give us a call or respond to your waiting list e-mail (within your allotted 72hrs) and let us know that you would like to accept this spot.  We will complete this switch from our end and confirm when it has been completed.

 

I need to change my contact information on my Rainbow Songs account.  How do I do that?
You can easily change any of your personal info through your online account.  Simply login to your Rainbow Songs account, then select the “Adults” tab.  From there, you can choose the “Edit” option at the end of the row to change any of the contact info connected to that particular adult.  And that’s all there is to it!!

 

It’s snowing quite heavily out, how can I find out if classes are cancelled?
As we live in a climate which can sometimes throw some snow our way, there will be days during the winter months where we may see some storms or forecasted storms.  As a rule Rainbow Songs class will always run unless a location closes for the day, so rule-of-thumb is that classes will still be held.  If it sounds like we’re in store for this year’s “Snowmageddon”, there are a few ways to check with us.  The first would be to check our website (www.rainbowsongs.com), as we will put any important updates up there right away.  If you follow us on Facebook or Twitter we will also update everyone via these sites.  Finally, if you call our office and don’t reach us, make sure to listen to the message as we will update it as necessary on days like that.

 

I would like to purchase one of the instruments we used in a Rainbow Songs class, how can I go about doing this?
We are happy to offer many of instruments used in class for sale, which you can buy quickly and easily through our online shop, at – http://toronto.rainbowsongs.com/shop

Alternately, you are welcome to visit our Rainbow Songs Shop at 277 Roncesvalles Ave. and purchase these items in-person, saving yourself the shipping charges.  We accept Visa, Mastercard or cash for payment, and are typically open Tuesday, Thursday and Saturday morning…though you’ll want to contact us in advance to confirm our hours, as they can be seasonal.

Unfortunately, not all of the items used in class are available for sale, mainly in cases where our supplier no longer produces or distributes said item.  However, everything noted on our shop website is currently in-stock and available at our storefront too!

 

I’m doing my taxes and was wondering if Rainbow Songs classes were eligible for any tax credits?
As of 2012, your Rainbow Songs course enrollment is eligible for tax credits at both the provincial and federal level. You can download a simplified tax receipt for the year by logging into your account and picking “Tax Receipt”.

Ontario Children’s Activity Tax Credit, info at – http://www.fin.gov.on.ca/en/credit/catc/

Children’s Arts Tax Credit (CATC), info at – http://www.cra-arc.gc.ca/artscredit/